“Your practice is exceptional in so many ways: 1. fantastic staff, 2. smooth admin processes, 3. excellent communication, 4. you align multiple needs to appointments. All your veterinarians, nurses and staff are excellent. A special mention to Dr Ali who performed the surgery on my cat. I trust him implicitly I just think what he does is incredible. Dr Eleanor, fantastic explanation of options for treatment and care plans, very experienced. Dr Stephen, very thorough and great manner.
Teresa with ‘Annabelle’
“Dr Ashrafi handled my pet with confidence and care, which helped to make our visit less stressful for us and for our pet.”
Tristan with ‘Angus’
“When we brought Luca in following a visit to the after hours emergency vet Dr Steven and reception staff were very kind and friendly.”
Luke and Meg
“Everyone was great”
From Chunni and Munni’s owner
“All are excellent – a great team. Very caring and obviously love animals which is very important.”
Jane with Boots and Indie
“Very professional, knowledgeable and caring”
“The service you provide meets my expectations”
“The receptionist was very pleasant and recognised and acknowledged Jatz. We enjoyed getting the texts plus the bravery certificate. Nice touch!”
Very good vet – very understanding of small dog syndrome – he usually bites when he is scared. We had no issues with Tommy when he saw Dr Colleen.
Dr Colleen was very friendly, knowledgeable, Alfie was relaxed and happy.
Lee-Anne and Alfie
Your front desk staff we very friendly. Great customer service!
Michelle with Jasper
Great service! Would definitely use again. Receptionist even brought out a tea for us while we waited for the emergency appointment. This and other things she did made us feel very welcome and safe with our pet in their hands.
All staff are very friendly and professional.
The vet nurses and the ladies on the front desk are patient and friendly.
Jasmine with ‘Tifa’
The team on the front desk deserve recognition.
Vu and Charlie’s owner
Everyone is always very helpful.
All staff were fantastic with caring for Claude. Dr Allison was kind thoughtful, understanding and had great empathy for my situation with an older pet. Thank you.
Bronwyn, owner of Claude
Love the online appointment booking system. Desk staff are lovely.
We have seen Dr Allison Brown and Dr Kirsten Davies – both excellent and caring.
Michelle and Elle
Katherine on the front desk always has a welcoming smile for us. She remembers who we are and is willing help and provide good advice.
Lyn Valentine and Billy
I love the online booking system.
Graham with Whitten and Gozer
I was on holidays in Canberra, so happy that I was able to be seen. Thanks!
Linda and Tex
I would see Dr Ali Ashrafi in the future if needed as I can discuss my pet’s options with him and work through the problems together.
Couldn’t be more appreciative of the vet’s follow-up call after they were called away to an emergency. The vet took the time to discuss all the follow-up treatment options for my puppy’s teeth and explained everything in an easy to understand way. As a first time pet owner it really set my mind at ease.
N. Pearse with ‘Tu-Tu’
I felt very relaxed and satisfied with the treatment of my cat. All staff were friendly and helped to de-stress my cat which I appreciated.
Janine with ‘Luke’
We liked the puppy book reference plan to when things are due etc. – I also liked the reference to “What to do after hours”.
S Logue with ‘Tiber’
You are all caring to your human and companion clients. You have our complete trust! Well done all!
Wanda Horky and ‘Cleopatra’
We have been bringing our animals to the Canberra Veterinary Hospital since 1985.
We have always been impressed with the high level of caring, expertise and professionalism shown by the Vets and support staff, some of which has been outstanding.
Fantastic people, great service. Really look after our furry family for us.
We have been coming for almost 14 years. We trust your knowledge and put our complete faith in what you do.
Very good vets, nurses and receptionists. They took very good care of Molly and Betty.
I appreciate the friendly and expert interest in my pet.
‘Billy’ Valentine’s family
Great clinic, great staff, attentive customer service and always follow up.
Very efficient and communicated most effectively. Bobby loved his treats!
Everyone at the Canberra Vet Hospital was friendly, helpful and professional and were great with my very nervous old dog.
I have been very impressed by the level of after service. I received a number of calls inquiring after ‘Tango’s’ health.
Alison and ‘Tango’
The Vet was very helpful with their explanation and cause of damage to ‘Trotsky’s’ eye.
The Vets from the Canberra Vet Hospital have always been very professional and helpful during all our visits. They provide an excellent service.
We come here from Macgregor and don’t go to Kippax because your staff are so kind and make us feel special
Molly’s owners T Stevenson
I always come to Canberra Veterinary Hospital for ‘Skye, even through I live the other side of the lake because I have been so please with Canberra Veterinary Hospital’s attention.
Dr Steven was fabulous, ‘Sam’ can be quite an aggressive and anxious cat and I have never seen him respond so positively to a Vet. Easiest vaccination appointment we’ve ever had.
The reception team were all very friendly and helpful.
C. Spratley and Sam
The receptionist and Vet were brilliant, great PR and effective skills to calm anxious owner of distraught pet. Thank you! For being closer to my location and blessed angels you are.
I have always received exceptional caring service at this practice. Everything is clearly explained and the staff’s care and concern for pets is obvious.
Lindy Hathaway with Tika
I have been coming to the Canberra Vet Hospital for 20 years and would never go anywhere else. Both my dogs love their trips to the Vet because they always have positive experiences plus it reminds them of puppy school.
All front desk staff are friendly and helpful and know their stuff.
The Vets and Nurses are also always great, thought the Vet we saw most recently was our favourite.
The service and professional response to all needs was first rate. I would recommend your services to everybody.
You guys are terrific!
The Vet has always been professional and friendly. They show a true passion for animals and always looks after my dogs in the loveliest manner. They have been very thorough exploring all possible options for treatment and show much respect for owners decisions regarding options of treatment.
All staff are consistently pleasant and treat my shivering dog sympathetically.
Everything was to my expectation, very professional approach.
We have found your team extremely courteous and very knowledgeable and caring, Thank you
Jess, Noodle, Bandit and Chloe’s owners.
The counter staff were friendly professional and accommodating. The Vet was clear about what we could expect and what to watch out for. He was also professional, approachable and pleasant to deal with.
Very happy with the customer service. Front reception staff are always courteous and friendly. They are always cheerful and show genuine interest in our pets. You have great front office staff.
All staff are ‘pet focused’ and treat everyone with respect and care.
Lindy – Clover’s owner
Canberra Veterinary Hospital has been wonderful to work with and to keep our dog Bear healthy and happy. They have gone beyond what I would have expected and we really appreciate their help and professionalism to get our boy healthy again.
Staff are very caring and professional and the front desk staff are very nice.
Vet, Nurse and staff are absolutely wonderful, thoughtful, caring and passionate about your animals. All the years I have been to them I wouldn’t go anywhere else. Nicole needs special recognition as this young lady is so polite, courteous and always a pleasure. She goes out of her way to help you. I speak very highly of her. Thank you.
The best customer service was with Hanan.
Regardless of Vet or Vet Nurse who tends to our pet we always receive professional and caring service. We have been very impressed with the Vet’s knowledge and expertise and trust their advice and recommendations.
Jess was amazing with puppy class. She was professional and caring and very patient with all the puppies (and parents) with training techniques. She was also flexible in tailoring the session to particular needs and was very responsive to any questions we had over email.
We would not hesitate to recommend your practice, and to those that we have referred to you, have also been completely satisfied.
Shondy Roxy’s owner
I have always found the staff at Canberra Veterinary Hospital to be professional, knowledgeable and empathetic. They show real concern and a love for animals. The staff on reception are excellent, they are very friendly and are a credit to the hospital. I do not see this service in other service industries. Well done!
Vets, nurses and reception staff are superb. I always feel welcome and my pets are always looked after with great care and professionalism.
S. Knoke with David and Fitzroy
Staff are very professional and welcoming as soon as you enter the hospital. Every time we attend the hospital we are always treated professionally. They are very professional and knowledgeable. Clear in providing us information about our dog’s medical needs as well as calling to check how things were going and provide results. We have been long term users (10+ years) and the reason is the respect and professional treatment our dog gets every time and the staff all know him.
Dr Hay with Rocco
All staff were very professional as well as friendly. All very sympathetic and supportive at all times, particularly when we had to put our pet down – much appreciated.
Dr Steven Kijlstra listened courteously and carefully to my concerns about my dog’s behaviour, he was very helpful.
When I lived in Northside, I took my two boys (dogs) to Canberra Vet Hospital regularly. From the receptionists to all the vets whom I had the pleasure of meeting, and of course, who treated my boys, everything was exceptional from vet expertise and options to treat my boys, to the friendliness and helpfulness of the receptionists.
When one of my dogs (Bouncer) was run over and died, I was absolutely devastated and informed the Canberra Vet Hospital to update their records. I heard from the vet clinic as they expressed their condolences in my time of grief. It was absolutely unexpected and to me, shows that owners and furry family members are genuinely cared about as people, not just customers.
I can’t say enough good things about this vet practice and wished if I still lived close enough to take my furry family members there again.
Thank you to all at the Canberra Vet Hospital.
As I see our 17 year old calico cat stretching out in a patch of sun near the back door I thank heaven for Canberra Veterinary Hospital, who made it possible. Like many elderly cats, Holly has chronic kidney disease (CKD). When we lost our older cat Sassy at 19 after 3 years nursing her through CKD, we didn’t realise that Holly too was suffering from it. Unfortunately she had a much worse case. When she ‘crashed’ in May 2014 we took her to see the wonderful people at Canberra vets who had looked after Sassy so well. With Holly, we tried a new treatment, subcutaneous fluids given at home. It was hard to learn to do and she was very unimpressed, but to see her so happy and comfortable now makes it all worth it. These days, the fluids are just a few quickly forgotten minutes at the beginning of her day. Thanks very much to the Canberra Veterinary Hospital who helped us keep Holly alive and happy. We wouldn’t have Holly right now without you and we’re grateful.
I just wanted to pass on my sincere thanks to all the lovely staff who not only helped Scruffy during his recent stay, but also provided me with assurance he was getting the best care. I appreciate the calls you all made to give me an update every day. The professional, friendly, supportive manner of all the staff is greatly appreciated and I wanted you to know how valuable this has been. Scruffy is enjoying the day at home with me relaxing in front of the fire! Thanks again.
My beloved cat Puffy came to Canberra Vet Hospital with multiple health issues. I was very protective of Puffy and wouldn’t have entrusted his care to any other vet hospital.
In my opinion, Canberra Vet Hospital is by far the best vet practice in the country. It is staffed with vets with very high level skills in a variety of disciplines, from orthopaedic surgery, to oncology and ultrasonography to name just a few and the vets liaise closely with top specialists in the field from other States. They also possess first class diagnostic skills and importantly, combine that excellence with a kind, compassionate and caring outlook.
My cat Puffy came to know the vets, nurses and receptionists as a second family and I could never have left him in the care of anyone else. Importantly for me, Puffy trusted the staff at Canberra Vet Hospital and he knew they were the best. He went from being an initially semi-wild cat frightened of everybody, to a placid, cuddly, domesticated relaxed boy who loved all the staff.
When I had to leave him at the vet for days at a time it was always a wrench for me but I was always tremendously comforted by the fact that Puffy loved his second family at Canberra Vet Hospital and trusted them. They are gems. I wouldn’t go anywhere else.
Canberra Veterinary Hospital has provided comprehensive veterinary care for me and my Miniature Schnauzers for over 17 years. During this time I have bred several litters, shown and obedience trialled my dogs and brought other dogs for treatment including a resident dog in an Aged Care Facility. The dogs and I have at all times been treated with respect, efficiency, competency, professionalism and when needed, compassion. A major factor of the expert care is the depth and breadth of experience contained in the Hospital with the number and quality of the veterinarians.
I am extremely appreciative of the care shown to me and the dogs and will continue to recommend Canberra Veterinary Hospital as the optimum venue for veterinary care.
A huge thank you to the team at Canberra Vet Hospital for looking after our beloved family pet, Maxie. Although 12 years old little Maxie has always been fit and healthy so it was an extremely worrying time when Maxie suddenly became very ill. During a period of uncertainty, the staff not only looked after Maxie but provided us with emotional support, realistic expectations and regular progress reports.
Thankfully after persistent testing, a successful treatment regime was administered and little Maxie was quickly on her road to recovery.
Once again thank you!!
I have had the privilege and good fortune to be associated as a customer with Canberra Veterinary Hospital for many years. I have found that the Vets there are professional, technically knowledgeable, caring and helpful with my animals and me, and what rounds out my personal experience with this Hospital is that the receptionists are just as professional, technically knowledgeable, caring and helpful as the Vets which makes my visits there very satisfying. I know when I visit this Vet Hospital that I will be receiving excellent service in all aspects of the care given to my animals and myself. I have always considered the Canberra Veterinary Hospital as First Class in animal and people care and service.
We just want to express our heartfelt thanks for the excellent care you provided for ‘Koko’ over her last few weeks. We will be forever grateful for the care you gave her – you all went over and above and we thank you for that!
Charles, Melissa, Ava and Copper
We recently celebrated with Mr Phil Arcidiacono who has been bringing his dogs to us since 1963 !!!
Mr Phil Arcidiacono, Dr Mark Ethell and Phil’s dog Sandy.